FAQ

We want shopping with Fred & Olive to be an easy and enjoyable experience. Please take a moment to read the below, if you have any other questions feel free to drop us a line using the contact link.

T-shirts do run quite large in my opinion (but then having a t-shirt that spans an entire year generally has to be a bit generous to fit kids at the upper end). Below are the sizes, I recommend measuring an existing t-shirt that fits before ordering.

  • 6-12m: chest 27cm  length 30cm
  • 1-2 yrs: chest 31cm  length 33cm
  • 2-3 yrs: chest 32cm  length 37cm
  • 3-4 yrs: chest 34cm  length 40cm
  • 4-5 yrs: chest 35cm  length 42cm
  • 5-6 yrs: chest 36cm  length 44cm

You can order online and pay for your Fred & Olive items using PayPal. You do not need a PayPal account to do this, PayPal will let you use a credit or debit card without signing up for an account. I will not have any access to your credit card information. I simply receive a notification that the amount has been debited and a successful order has been placed. I do not store credit card details nor do I share customer details with any 3rd parties.

Unfortunately because all items are handmade to order, I cannot accept returns unless the items are faulty. If this occurs, then please let me know within seven days of receiving your item and return it unworn and in its original packaging. A replacement will then be sent out as soon as I receive your return. I cannot refund the cost of the return or any related fees.

If you've made a mistake in the order, please let me know as soon as possible. If I have not yet started your order then this can be easily rectified. However depending on how busy I am this can often be within 24 hours of the order being placed. So if you've made a mistake get in touch asap!

All sales are subject to UK & EU law.

Please contact me for the returns address: I highly recommend you use a recorded delivery service as I cannot accept responsibility for postage fees or for any items damaged, lost or stolen in transit.

Fred & Olive products are handmade made to order. Please allow 14 days before your order will be posted. I will inform customers if this is likely to increase at any time or if there is a problem with your order.

Your order will be wrapped in tissue paper, brown paper and a branded ribbon.

I work very hard to make sure your package is received quickly and in immaculate condition.

For orders over £50, I am delighted to offer free tracked courier delivery to all UK (mainland) address!

For all other destinations and amounts the following charges apply:

 DESTINATION

  SHOPPING
TOTAL

  SHIPPING
COST

  ESTIMATED
DELIVERY
TIME

  DELIVERY
METHOD

  UK

 

  £50 and over  FREE  2-3 DAYS  HERMES COURIERS
  Under £50  £3.50  2-3 DAYS  HERMES COURIERS
  INTERNATIONAL
(ALL NON UK)
  All orders  £10.00  5-14 DAYS  ROYAL MAIL

If your delivery address is outside of the UK all deliveries are made via Royal Mail Track and Trace service. This service takes approximately 5-14 days for delivery.

Deliveries outside the EU may be subject to an import tax, dependent on your delivery country - this is the responsibility of the customer to cover.

Yes I do! There's nothing I love more than creating something personally unique for our customers. Just drop me an email with your request and we can discuss your requirements.

Yes, that's no problem. Just add your recipient's details to the shipping address and leave me a note in the comment section when ordering.

I gift wrap all our items as standard anyway, but for gifts I can little note to it too (if you want anything special written on the card just let me know in the comments). This is a free of charge service.

If you're ordering more than one gift at a time for different recipients, leave the details in the comments box when ordering (or send me an email to hello@fredandolive.com). You may have to pay additional postage costs.

Ideally you should wash on a cool temperature. If you're keen on ironing, then iron on a cool setting on the reverse.